We want you to feel completely confident when you shop with PureEase. That’s why we’ve created a clear, simple, and fair refund policy that protects you if something doesn’t go the way it should. Here’s exactly how it works:
If you’re not fully happy with your purchase, you have 30 days from the day you receive it to request a return. Didn’t meet your expectations? Received the wrong item? Or simply changed your mind? No problem. Just contact us within 30 days, and we’ll help you with the return process step by step.
We accept returns for: Unused products in their original condition and packaging. Items that arrived damaged or faulty. Wrong items sent by mistake.
We cannot accept returns for products that have been heavily used, damaged through misuse, or returned without original packaging, unless the issue was caused by us.
Email us at [owen242429@gmail.com] with your order number and a brief description of the reason for your return. Our team will reply within 24 hours with a return authorisation and clear instructions. Securely repackage the product and send it back using the shipping method we provide.
Once we receive your return, we’ll inspect the item within 2–3 business days. If it meets our return conditions, your refund will be processed immediately.
After approval, your refund will be credited back to your original payment method. Depending on your bank or payment provider, it can take 3–7 business days to appear in your account.
We’ll always send you an email confirmation the moment your refund is processed, so you’re never left wondering.
If your order arrives damaged or defective (this is extremely rare), simply send us clear photos within 48 hours of delivery. We’ll replace it at no cost to you, or issue a full refund whichever you prefer.
We don’t believe in punishing you for changing your mind. If you return your product in the correct condition, there are no restocking fees or hidden charges. The only thing you’ll cover is the return shipping cost (unless the item was damaged, faulty, or incorrect, then we’ll handle it).
In Short: 30 days to request a return. Easy step-by-step return process. Full refunds for unused, faulty, or incorrect items. Replacement or refund for damaged deliveries. Fast communication & no hidden fees.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas imperdiet nisi eget gravida vestibulum. Ut rutrum facilisis leo, ac vulputate elit consectetur ut. Morbi rhoncus mauris ligula, et pulvinar nulla rhoncus sit amet. Pellentesque a quam id odio malesuada auctor.
